Terms & Policies | Your Digital Branding Partner | Ant Gibbz, LLC
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Terms & Policies

By contracting Ant Gibbz, LLC you agree to the following terms & policies. Our failure to enforce at any time any provision of our Terms does not constitute a waiver of that provision or of any other provision of our Terms. Ant Gibbz, LLC reserves the right to accept or deny any job without cause. All work may be used on the our website, related social networks, and/or marketing material.

 


Standard Terms

Revisions & Edits

Each design comes with four official edits/proofs, unless otherwise discussed or listed on invoice. Our standard hourly rate will be applied to all additional edits/revisions. These additional fees will be added to the projects total and reflected on the final invoice. The Client will not be penalized for any time spend fixing errors caused by Ant Gibbz, LLC.

Submitting Feedback
All Feedback for revisions shall be submitted via email, scheduled phone call, or video conference. Neither Ant Gibbz, LLC nor those contracted for the project are required to meet face-to-face to review or receive feedback on any project.

After Client Approval
Any edits or changes requested by the client after a project has been officially approved and finalized will incur additional fees. Any projects released to the client (or to the public by the client) will be defined as finalized. Ant Gibbz, LLC is not required to replace, fix, or reprint any material approved and/or released by the client.

Printing Services

Ant Gibbz, LLC uses third party wholesale printers and must adhere to all their polices. The client understands printing time and turnaround will vary depending on the type of project requested.

Shipping
Orders will be shipped to the address listed on the invoice unless otherwise noted via email. Clients will be sent tracking number(s) via email, once the project has been shipped. Once printed, orders can be sent via ground shipping, 3-day shipping, or Next Day Air. If a shipping preference is not specified, we will use standard ground shipping.

Design Turnaround Time

Estimated turnaround times are not contractual estimated in which the client will receive concepts and/or updated revisions. If your item is time sensitive, please plan well in advance. There will be no refunds for jobs that do not arrive by the client’s “deadline”. We are only required to deliver concepts and revisions within the agreed turnaround time mentioned. The following are standard turnaround times for our more popular services; If not listed below please contact us for your particular projects turnaround time:

Service Turnaround
Logo Design 7-10 Business Days
Flyer Design 4-6 Business Days
Brochure Design 6-8 Business Days
Business Card Design 6-8 Business Days
Banner Design 4-6 Business Days
Website Design Based on Agreement

Rush Options
There are rush options available for most print and digital services. With the Standard Rush option, proofs and revisions can be made and sent within two (2) Business days. If you choose the Emergency Rush option, proofs and revisions can be made and sent within 24 hours. Contact us to confirm if these options are available for your project.

Unforeseen Delays
The client understands there is always the possibility of technical malfunctions, equipment failure, or problems with files. We will make every effort to keep these events from affecting production and/or delivery of your project. Ant Gibbz, LLC, and those contracted, are not liable for any incidental or consequential damages that arise from a failure to perform an aspect of the project in a timely manner, regardless of whether such failure was caused by intentional or negligent acts or omissions by the designers or a third party.

Business Hours

Our days of operation are Monday through Friday, 9AM to 5PM. Proposed turnaround times will be based on these days of operations. No work, regardless of client’s deadline(s) will be done Saturday or Sunday; Please plan accordingly.

Sales Tax

A New Jersey sales tax of 6.875% (as of January 1, 2017) will be applied to all invoices. This excludes all invoices for Tax-Exempt Organizations. Clients must provide proof of tax exemption.

Responsibility of the Client

Customers must carefully review all proofs and mock ups presented. Ant Gibbz, LLC will not assume responsibility for any missing or incorrect information that is overlooked by the client during the review cycle. Ant Gibbz, LLC will not be responsible for damages occurred by any typos or spelling errors overlooked by the client during the Review Phase. However, Ant Gibbz, LLC will , however, correct any spelling errors or typos on the artwork at no additional cost. Customers are not permitted to use or distribute designs or products prior to full payment being received, no exceptions.

Submitting & Requesting Stock Images
Customers are encouraged to submit high resolution images (+300 dpi). This is to ensures high quality results. Ant Gibbz, LLC can and will provide Stock images at an additional cost. Customers may request copy of stock photo(s) at the conclusion of the project.

Payment

PayPal, Cash or certified check (Via USPS Mail) are the only acceptable forms of payment. Make all checks payable to ” Anthony Gibbons”. There are no exceptions. For contractual work, the contract must be signed and processed before any work can begin. For non-contractual work, an initial fee will be charged and must be paid in full prior to the start of the design process. The initial fee is 50% of the project’s total budget unless otherwise agreed upon.

All invoices are payable within 15 days of receipt unless otherwise agreed upon. A 10 % monthly late will be charged for overdue or outstanding balances. The grant of any license or right of copyright is conditioned on receipt of full payment. The Client shall assume responsibility for all collection of legal fees incurred by default in payment.

Rush Orders
All Rush orders will require a 50% initial deposit before any design work can be done.

Refunds or Cancellations

Projects may be terminated by either party upon a seven (7) day notice to the other party. In the event of project termination, Ant Gibbz, LLC shall be paid for services rendered as well as any other expenses incurred as a result of the project. The client will be provided with a copy of all work done up to that point; However, cancellation is not an option once printed orders are in print. Any payments received, both initial and full, are final and non-refundable. Deposits for canceled projects will not be applied or credited toward any ongoing or new projects.

Cancellation due to inactivity
After four (4) Months of non compliance or progression on the client’s end, we reserve the right to cancel the project. No refund will be issued. A Delay of Process Fee must be paid in order to resume project.

Ownership of Artwork

Ant Gibbz, LLC retains ownership of all original artwork, whether preliminary or final, until project is approved, finalized and final payment has been received. We ask that you refrain from sharing or releasing any incomplete artwork to the public.

Warranty of Originality

Ant Gibbz, LLC warrants and represents that, to the best of our knowledge, the work provided by Ant Gibbz or third party contractor is originally or has consent to use has been obtained on an unlimited basis. The client hereby holds Ant Gibbz, LLC and all those contracted by Ant Gibbz, LLC harmless for all liability caused by the client’s use of material provided

Subcontracting

Occasionally Ant Gibbz, LLC will outsource elements of a project to select creditable designers. Fear not! We ensure that all elements are up to our standards before sending out to clients.

Web Care Terms

Authorization

You are engaging Ant Gibbz, LLC, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorizes Ant Gibbz, LLC access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.


Copyright

Ant Gibbz, LLC does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.

Pricing & Payments

All prices appearing on this site are subject to change without notice. Once a client of Ant Gibbz, LLC, you authorize Ant Gibbz, LLC to charge the payment method you submitted for all the invoices generated for the services rendered by Ant Gibbz, LLC. In order to cancel your recurring payment or change payment method, simply contact us at billing@antgibbz.com prior to your payment’s due date.

Cancellation & Refunds

Cancellation of any monthly recurring service can occur at anytime after your first paid month (30 days) of service.
  The cancellation will be applied to the following month. No Refunds are available after your purchased package or service has been started, unless otherwise specified in any authorized by Ant Gibbz, LLC.

Refusal of Service

Designs B Ant Gibbz reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.

Third Party or Client Page Modification

With a WordPress based website, client will independently edit or update his or her web pages after completion of the site, unless otherwise agreed upon in this agreement by client and Ant Gibbz, LLC. 
If anyone other than Ant Gibbz, LLC or its subcontractors attempts to update the web site and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at our standard hourly rate beyond the time allotted in the monthly care plan. There is a one-hour minimum

Limitation of Liability; Disclaimer of Warranties

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.

Ant Gibbz, LLC does not guarantee, represent, or warrant that the functions contained in these webpages or the Internet website will meet the client’s requirements or that the operation of the webpages will be uninterrupted or error-free.

You expressly agree that your use of, or inability to use, the functions contained in these webpages or the Internet website is at your sole risk. The functions of the webpages and the Internet website created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk as to the quality and performance of the webpages and website is with client.

To the extent not prohibited by law, in no event will Ant Gibbz, LLC be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, however caused, even if Ant Gibbz, LLC has been advised of the possibility of such damages.

Ant Gibbz, LLC does not represent, guarantee or warrant that the functions contained in these webpages or Internet website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Ant Gibbz, LLC disclaims any liability relating thereto.

This Work Statement Agreement is governed by the laws of New Jersey without giving effect to its conflict of laws provision. You expressly agree that exclusive jurisdiction for any claim or dispute with Ant Gibbz, LLC or relating in any way to your use of the created webpages or Internet website resides in the courts of the New Jersey.

Acceptance

Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Ant Gibbz, LLC reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organization or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

Please contact us with any questions regarding the Ant Gibbz, LLC terms of service by email hello@antgibbz.com

Social Media Marketing Terms

Authorization

package(s) or service(s) you have purchased. In the event access to your Social Media Account is necessary, you hereby authorizes Ant Gibbz, LLC, and those subcontracted, to access and “write permissions” to all aspects of your Social Media accounts.
The Customer still holds the right to post and share on their respective Social media Profiles at anytime. However, for the sake of data and consistency we ask that the customer leave the Posting and sharing to the Ant Gibbz team. Ant Gibbz, LLC reserves the right to refuse service to any individual, Company, or Organization that contain offensive, obscene, hateful, malicious content or any other reason

Switch or Add to Package Type

Packages are not long-term contacts and can be switch our updated at the request of the customer. Simple contact your Project Manager to switch or add to your current package. Please allow 30-Days of your formal request before changes can be reflected in your service plan.

Cancellation & Refunds

Cancellation of any monthly recurring service can occur at anytime. The cancellation will be applied to the following month. No Refunds are available after your purchased package or service has begun, unless authorized by Ant Gibbz, LLC; or unless cancellation request falls within the mentioned grace period; or if otherwise agreed upon by Ant Gibbz, LLC.

14-Day Satisfaction Guarantee

Customers will not be charged until after the first 14-days of your service. Customers must cancel service with these first 14-days to avoid being charged for the month.

Account Point Person

The customer will provide a contact to be the “Point Person” or company representative during service period. All questions, feedback, approvals, request, and communications will only be considered if and when sent from this individual contact. This is to avoid any miscommunication or unauthorized requests.

Account Usernames & Passwords

The customer understands and accepts that the Usernames and passwords for each monitored account are required in order to fulfill service agreement. Ant Gibbz, LLC must be immediately notified of any password or username changes to avoid any delay or interruption to services.
Ant Gibbz, LLC honors and respect your privacy and security and will not give out information; only if necessary to fulfill requested service.

Payment

All prices appearing are subject to change. You will be notified if any price change affects your current plan. In which time you have 7 business Days to officially cancel plan. If no cancellation request has been received, you authorize Ant Gibbz, LLC to charge the payment method or Account you submitted for all the invoices generated for the services rendered.
There will be no partial or prorated payments offered or accepted. At the customer’s request, Ant Gibbz, LLC can postpone service and charges until the beginning of the following month.

Recurring – Auto withdraw

Unless otherwise mentioned, All payments will be recurring auto withdraws charged at the beginning of each month. In order to cancel your recurring payment or change payment method, simply contact us at billing@antgibbz.com one (1) business day prior to your payment due date.

Limitations

The customer does not hold Ant Gibbz, LLC, employee or any contracted individual, liable for any damages as a result of content posted (or not posted). The customer understand there is no way to guarantee a specific outcome.

Responsibility of Client

It is the responsibility of the customer to provide all requested information and content in a timely manner. Ant Gibbz, LLC generated Post requests must be submitted within seven (7) days of the desired posting time. For example, if your desire is to have something posted on the 12th, then we would need to have officially received your request by the 5th. This allows us time to adjust and plan accordingly.

Guaranteed Outcome

Ant Gibbz, LLC, and those contracted, can not guarantee a specific outcome for client’s Social Media profiles. We can not control how the public will interact or perceive posts. We ensure to provide the best possible service(s) to their clients and based on our process aim to achieve a desired outcome.

No Roll Over

Under no circumstance do any unused posts roll over to the following week or month. Customers are not required to use every allocated Post, however there will be no substitutions or post type replacements.

Limited Amount Of Posts

Customers are limited to the quantity of Posts outlined and specified in the selected Package. There are no substitutions or replacements.

Emergency Posts

Ant Gibbz, LLC, and those contracted, are not responsible for posting content immediately upon request. If deemed an emergency by Ant Gibbz, LLC and if availability permits, we will make your post as soon as possible.

Our Availability

Please note that the Ant Gibbz team will not be available for inquires or requests during the weekend; no exceptions. All questions, requests, and inquiries will be addressed during ours normal business hours (Monday-Friday, 9am-5pm).

Post Scheduling

Because of the process, we do require a minimum of seven (7) Business Days to receive and schedule content for posting. This allows Ant Gibbz, LLC to properly plan and make the necessary adjustments.

Customer Service

For any general questions or issues regarding posts, services, etc. email us at social@antgibbz.com. All phone calls must be scheduled and are limited by availability. Ours normal business hours of operation are limited to Monday-Friday at 9am – 5pm.

Created Ads or Promotions

Once the overall layout and design has been approved, Ant Gibbz, LLC will be responsible for updating and adjusting that Ad with the customer specific content.

Usage of Ads

Ads will be uploaded directly to the customers Social Media Profile. Customer has the right to reuse, repost and share created ads via online. Ads are not to be printed or featured on any website(s) additional fees may be applied.

Provided Content

The customer ensures that they own or have permission to share the images provided to Ant Gibbz, LLC for Ads or general posts. The customer, Not Ant Gibbz, LLC, assumes full responsibility of any damages caused by images or content submitted by the customer.

Usage of Stock Images

In the case that the customer does not have images to feature, Stock images can be provided and are available for a flat fee of $3.99/each or Credit ten (10) images for an additional $20. The total will be billed at the beginning of the following month. At the request of the customer, a copy of the original image can also be sent for their records and future promotions.

Ownership

The Customers still obtains the ownership and responsibility of its respected posted content. Ant Gibbz, LLC is contracted only to manage and post based on the approved direction of said Social Media Page.

General Disclaimer

Because we can not control how the public perceives and intern reacts to content, we at Ant Gibbz, LLC do not assume any responsibility or liability for any negative feedback or damage as a result of shared content. This applies our Social Media account being managed, maintained and/or created. Because we are using non-paid posts, we can not guarantee or control a specific outcome. However, we will do everything within our control to achieve a desired outcome.

Acceptance

Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Ant Gibbz, LLC reserves the right to change or update these terms at any time without prior notice. The recipient
of this services agrees to the terms of this agreement on behalf of his or her organization or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

If you have any questions regarding the our terms of service, please email us directly at hello@antgibbz.com subject line “Social Media Marketing”.

Privacy Policy

This privacy policy discloses the privacy practices for (website address). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at hello@antgibbz.com.

Updated February 15, 2017 at 4:00pm